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7/8/99, 1:16 pmcdt
Highlights of the MATA Public Hearing
June 16, 1999
"I don't have voice mail."
(p. 33) Alison Burton [try 722-7119]
"...I specifically asked for a 6:30 pickup - p.m. - and they, when I called after the thirty-minute window, they were not able to send a bus."
(p. 8) Harry Calder
"...the driver tends to threaten the people or force them to leave to go when they want to go, not when the people are scheduled to go."
(p. 13) Lev Williams
"...I have to be at work at 8:30. And I called after about 8:30 to see what time the bus would be there. I heard twenty minutes three times. I got to work after 10:00. Well, I get off at 1:00, so that has cut half of my work time out."
(p. 14) Lori Stiger
"...they had me going to the grocery store at 6:30 in the morning when I was supposed to be going to work."
(p. 16) Betty Anderson
"This morning I was asked by one of the supervisors why I wasn't at a church last Friday at Stage Road. He made a trip all the way out there to pick me up. I wasn't scheduled to be - I wasn't supposed to be there. I didn't request to be there, so why should I have been there."
(p. 19) Kevin Lofton
"And there is something that needs to be checked into because all these people can't say the same thing and it's not happening. And that is a serious thing you all need to check into, very serious.
(p. 20) Kim Dortch
"And MATAplus then turned around and decreased the ridership by over 75% rather than an increase."
(p. 22) Mr. Gene Yackel
"...there seems to not be a uniform policy of making people accountable to do the job."
(p. 26-27) Leo Hill
"It is the fault of the office."
(p. 29) Chris Colsey
"First of all, Ms. Burton, Mr. Hudson told me that your were supposed to get in contact with me concerning a situation on the bus with one of the drivers. You never did contact me, and I would like to know why and when will you?"
(p. 34-35) Mamie Williams
"They had better get somebody in that office who knows what they are doing because they are getting people late for their appointments and everything else."
(p. 38) Frances Uttilla
"And a lot of times I try to get the bus service to take me to and from work. I could not use it because they said, they have always said, we cannot fit it in our schedule."
(p. 40) Geraldine Parker
"...they will tell you that they can't pick you up at a certain time, can't come back and get you. I have been stranded so many times sitting and waiting."
(p. 46) Cliffie Pugh
"If you expect us to be accountable for being there and calling in, then it is your staff that needs to be accountable."
(p. 49) Colleen Speer
The Memphis Center for Independent Living
1633 Madison Avenue,
Memphis, TN 38104
(901) 726-6404 v/tty (901) 726-6521 fax
mcil@mcil.org
MCIL is a United Way of the Mid-South member Agency
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