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MATAplus
Rider’s Guide Changes
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page
¶
#
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Action
needed
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Reason
for change
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p. 3
¶ 2
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remove “disabled”
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Riders are not certified disabled.
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p. 3
¶ 2
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remove “both elderly and”
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There are no accommodations for age.
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p. 5
¶ 4
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Capitalize “the”
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p. 6
¶ 2
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Capitalize “the”
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p. 6
¶ 3
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Capitalize “the”
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p. 7
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Recommend a photo of a paratransit
bus
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p. 10
¶ 2
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Blank space following the second
sentence
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To make the guide more readable.
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p. 10
¶ 2
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Blank space following MATAplus
staff
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p. 11
¶ 2
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remove “or their physician”
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Riders are to complete the
application. The
physician should not fill out the form only verify information.
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p. 12
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Recommend an illustration of a photo
ID card
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p. 13
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Must have some rationalization why
ID replacement has increased 40%
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p. 14
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Recommend the international symbol
for tty access (shown to the left)
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p. 15
¶ 4
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“…demand go beyond the available
service. The …”
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“…demand goes beyond the
available service the …”
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p. 15
through
p.16
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¶ beginning “Trip
“negotiations” are permissible…
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This should remain similar to the
information in the current Rider’s Guide including the example
given (Old version of the Rider’s Guide pages 8 and 9).
The new text confuses scheduling time and vehicle delays.
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p. 16
¶ 1
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Sentence beginning “MATAplus
agents will call,…
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Recommend this and the following
paragraph be moved in between the subheadings “Confirmation of
Reservations,” and “Reservation Changes / Cancellation.”
Titled Estimated Time of Arrival (ETA’s).
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p. 18
¶ 2
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remove “serious”
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This is an exaggeration.
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p. 22
Step
# 8
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Delete, this is covered in the
“No-show penalties.”
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Contradicts the penalties.
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p. 22
Step
# 9
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Delete “probation”
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Customers are not really on
“probation.” Completing
a six-month period without a suspension is more accurate.
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p. 25
¶ 2
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Start new paragraph following
“disembarking.”
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Makes the guide more readable.
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p. 26
¶ 3
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Make travel companion plural.
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Suggest: “…whether travel
companions or a PCA…”
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p. 28
¶ 1
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Delete residency – correct grammar
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Presumptive Eligibility only
requires some proof of certification. “Visitors must provide
proof of certification when boarding the vehicle.”
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p. 31
¶ 1
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Delete sentence: “MATA will
consider..”
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MATA must have a policy or some
guidelines for denying anyone service.
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p. 34
¶ 2
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Change “disabled” to disability
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This should read “…committee on
disability issues…” and “…the disability community…”
or disabled riders.
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