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2/13/01, 11:42 pmc

MATA changes the process for newly qualified riders


Graphic: a broken MATA logo; text: Going Nowhere? M-A-T-A Advocates have forced MATA to change their discriminatory policy of denying service to new riders. MATA had a policy that only allowed newly qualified riders to get their MATA ID cards on Tuesdays and Thursdays and then only at the whim of MATA schedulers. James Anglin, the newly appointed Deputy Director of Operations, told a customer eligible for next-day service that she "might get a ride next week."

The Federal Transit Administration observations of MATAplus showed that only half of the persons receiving qualification to use the system ever actually got an ID card. MATA administration denied eligible people with disabilities service as a disincentive to use MATAplus.

"After reviewing our policy, it was decided that the policy would change," writes William Hudson the President and General Manager of MATA, "to reflect next day service after negotiating the time of request [letter Feb. 9]."

Mr. Hudson will be at the next Barrier Free Memphis Society meeting to be held at MCIL, Monday, March 5, 2001. BFMS meetings are at 3pmc. The agenda will also include the new Rider's Guide and a no-show policy.

Make sure to use the MATA Complaint procedure. Call 522-9175 with all suggestions and complaints.



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